Amplifying Our Residents’ Voices on the National Stage

By Michelle Rowe Advocacy is about more than policies; it’s about people willing to step up and make change happen. I’m Michelle Rowe, Resident Council President, and I was able to sit with federal officials at the 48th Annual National Consumer Voice for Quality Long-Term Care Conference, which represented more than just a meeting. It […]

The Rehab Program: Healing Bodies and Minds

By John Moskin They are among the most well-trained and highly credentialed rehabilitation therapists in the Bay Area. But when you see them in action: holding the hands of our residents and loved ones, encouraging them, challenging them, and working with them, step by step, through their recovery —it’s evident that their dedication goes beyond expertise. Their […]

Stepping Into Their World: Innovative Lessons in Empathy

By Kris Bailey To really understand, you should spend a day in my shoes! We’ve all heard that old adage dozens of times and in many circumstances, but rarely do we get the chance to fully understand another’s situation and empathize in a meaningful way. But for the medical and caregiving staff at the San […]

John and Valerie Watson: A Healing Journey

By John Moskin John and Valerie Watson are a formidable pair. One of eight siblings, John grew up in the Ida B. Wells housing project on the south side of Chicago. His father, a postal service supervisor, often told him, “You have two strikes against you. You’re black, and you’re poor.” Accordingly, John learned early […]